Contacting Support

Please feel free to submit a ticket and someone will be with you shortly. You may also view or change the status of an existing case through our Self-Service Center.

Customers looking for their passwords to the self-service center should use the "forgot password link".

Instant messaging is available. We currently have staff on most IM networks:

Telephone support is available, primarily for emergency requests:

Contacting Sales

Inquiries regarding new sales can be submitted via our contact form.

Contacting Billing

To view or pay invoices, or update your billing information, please login to our billing portal. To upgrade or downgrade your account, please contact Sales.

If you have any questions for our billing department, they can be reached by submitting a ticket, or by emailing billing@grokthis.net.

Knowledge & Community

We welcome customers to review and contribute to our Documentation Wiki!

Customers looking to keep in touch are encouraged to follow us on facebook and twitter. We've also got plenty of RSS and WebCAL/iCal feeds.

Maintenance Calendar